The Story Begins
Arjun is a senior developer. His company's docs were outdated, tribal knowledge lived in Slack, and every on-call shift required pinging three teammates just to remember how the billing service worked.
The Breaking Point
His breaking point came during a 2 AM incident. He knew somebody had documented the fix. But it was buried somewhere. He lost an hour searching- and the outage cost thousands.
The Shift with Kiori
Kiori became his documentation brain. Arjun uploaded architecture diagrams, runbooks, Slack snippets, and created Boards for each service. Kiori gave him answers like: "How do I restart X?" with citations from the exact Card.
The Outcome
Now Arjun is never alone on-call. He can retrieve any knowledge instantly. And the team finally updates legacy documentation- because Kiori keeps it alive.