The Story Begins
Serena runs a vibrant online community of 8,000 members. People asked amazing questions- but the answers were lost in chat history. New members repeated the same questions weekly.
Screenshot: Communities getting started
The Breaking Point
Moderators burned out answering the same things. Valuable knowledge disappeared into Discord threads.
Screenshot: The challenge
The Shift with Kiori
Kiori changed everything. Serena uploaded community guides, FAQs, discussions, curated insights, and created a public Workspace. Members asked Kiori instead of pinging moderators.
Screenshot: Kiori solution
The Outcome
The community became smarter. Moderators regained their sanity. Knowledge stayed alive.
—The community became smarter.
—Moderators regained their sanity.
—Knowledge stayed alive.
Screenshot: Results dashboard