Lina- The Support Team That Finally Stopped Repeating Itself

Customer Support

The Story Begins

Lina manages a 12-person support team. Every day, her team answered the same 20 questions- differently. Knowledge lived in Notion, emails, PDFs, and Slack threads. Customers felt the inconsistency.

Screenshot: Customer Support getting started

The Breaking Point

The breaking point: a VIP client received conflicting answers on a billing issue. The escalation cost them a deal.

Screenshot: The challenge

The Shift with Kiori

Kiori unified everything. Lina uploaded the entire knowledge base, SOPs, past tickets, and troubleshooting steps. Agents started asking Kiori questions and getting consistent, sourced answers instantly. They created public Workspaces so customers could self-serve.

Screenshot: Kiori solution

The Outcome

Resolution time dropped. Confidence increased. Support became scalable.

—Resolution time dropped.

—Confidence increased.

—Support became scalable.

Screenshot: Results dashboard

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